As we find ourselves in January and at the start of a new decade, the Nina & Pinta team would like to share our view of the upcoming trends happening in our world and the impact we think they are likely to have in our industry.

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With all the training available, books on sale and information online, one would think that most companies would have gotten the hang of good customer service by now. Sadly, many have not. Information being available doesn’t necessarily mean it is being used. So here are my top five let-downs that I experience on the road […]

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