Next week over 1,000 corporate travel industry executives from more than 30 countries will meet in Munich for the 2019 GBTA EMEA Conference in partnership with VDR. It promises to be a lively week at what is probably the industry’s last major event before the holiday season begins at the end of November. Many topics […]
With all the training available, books on sale and information online, one would think that most companies would have gotten the hang of good customer service by now. Sadly, many have not. Information being available doesn’t necessarily mean it is being used. So here are my top five let-downs that I experience on the road […]
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