Blogs & Vlogs – Nina & Pinta

March 22, 2018 0

BT Show 2018 – Policy, why it’s time for a complete rethink

At the Bt Show held in London in 2018, Jo Lloyd from Nina & Pinta moderated a panel discussion on travel policy. Simply put, lengthy, old-school “thou shall not” travel policy documents no longer cut it in Europe in 2018. New thinking empowers travellers while keeping all-important controls ticking quietly in the background. In this session, the panel […]

March 22, 2018 0

BT Show 2018: Engage your travellers to choose smarter behaviour

Jo Lloyd of Nina & Pinta moderated a session on how to influence traveller behaviour at the BT Show in February 2018. The session looked into how Travel managers are using increasingly sophisticated marketing and sales techniques to drive better savings and safer choices by travellers. The session discussed using the very latest about nudge communications, […]

December 7, 2017 0

Harmony: conducting a cohesive whole

Over the past few months, we’ve looked at different aspects of the travel programme as well as travel manager excellence. As the year comes to a close, it’s a great time to revisit some of these ideas and bring them all together to deliver something sublime. The trick is to combine all the different parts […]

October 26, 2017 0

Benchmarking: what, why and how

In our series around travel manager excellence, we’re going to take a look at benchmarking. This is often seen as a service provided by TMCs, and sometimes (if lucky) is provided against a set of peers. Currently, having benchmarked data is a nice to have: an overall look of how the programme is doing. It’s […]

July 12, 2017 0

Target Practice: do you get the right message to the right audience?

If the likes of Facebook and Amazon teach us one thing it’s good target practice. In the online world, it seems offers are most of the time tailormade for me; sometimes suggesting things I hadn’t considered but which make perfect sense. Why then is it so hard to replicate this in real life? Before jumping […]

June 23, 2017 0

Transparency and Partnerships: A Millennial Approach

Companies want to succeed in selling their products and services – and do so profitably. Sadly, there are too many stories of self-interest in getting the best possible outcome for an individual rather than the companies involved. To achieve a personal goal, an employee might be overpromising and glazing over possible issues and shortcomings. This […]

June 9, 2017 0

Bridging the relevance gap

Education and training are seeing a resurgent interest. With the likes of udemy, coursera, or skillshare anyone with an internet connection can get training. But it’s not only virtual education that’s booming: many companies are recognising the importance of investing in training and the positive impact it can have on both employee performance and engagement. […]

May 25, 2017 0

Top 5 Customer Service Let-downs

With all the training available, books on sale and information online, one would think that most companies would have gotten the hang of good customer service by now. Sadly, many have not. Information being available doesn’t necessarily mean it is being used. So here are my top five let-downs that I experience on the road […]

May 5, 2017 0

Benefits of traveler engagement

Traveler engagement is the topic of the day in the industry. At the ITM Conference 2017 it’s just been broadcast as one of the key issues of the future. But what does it actually mean? We know about the importance of communication and trust, but how can we become more engaging with our travellers? Why […]

April 3, 2017 0

How much can we (or should we) use data to influence traveller behaviour?

If you’ve scrolled through your Facebook or LinkedIn feed today, you’d have come across pictures of friends, quotes, videos and some ads. The last thing on your mind would’ve been that what you’re reading has been carefully selected for you. Using clever algorithms and machine learning, technology has become today’s gatekeeper of information. The sheer […]

March 8, 2017 0

Getting your ‘house’ in order for hotel negotiations

Under pressure to keep your travel expenses in check? What a question… of course you are! Having the right information available to give you the upper hand when it comes to negotiating with your suppliers is vital. We discussed this at last week’s BTiQ webinar about hotel pricing (you can listen to it here). A […]

February 22, 2017 0

Is it OK that sometimes ‘Big Brother’ simply has to watch you…?

In a world where politically, a lot of questionable policies are being made which infringe on the individual’s ‘right to choose’, traveller privacy is a very relevant topic. Our recent blog addressed how risk management is everybody’s business, not just that of the travel manager. Risk management also happens to be the business of the traveller. But […]