Companies want to succeed in selling their products and services – and do so profitably. Sadly, there are too many stories of self-interest in getting the best possible outcome for an individual rather than the companies involved. To achieve a personal goal, an employee might be overpromising and glazing over possible issues and shortcomings. This […]

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With all the training available, books on sale and information online, one would think that most companies would have gotten the hang of good customer service by now. Sadly, many have not. Information being available doesn’t necessarily mean it is being used. So here are my top five let-downs that I experience on the road […]

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Traveler engagement is the topic of the day in the industry. At the ITM Conference 2017 it’s just been broadcast as one of the key issues of the future. But what does it actually mean? We know about the importance of communication and trust, but how can we become more engaging with our travellers? Why […]

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If you’ve scrolled through your Facebook or LinkedIn feed today, you’d have come across pictures of friends, quotes, videos and some ads. The last thing on your mind would’ve been that what you’re reading has been carefully selected for you. Using clever algorithms  and machine learning, technology has become today’s gatekeeper of information. The sheer […]

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In a world where politically, a lot of questionable policies are being made which infringe on the individual’s ‘right to choose’, traveller privacy is a very relevant topic. Our recent blog addressed how risk management is everybody’s business, not just that of the travel manager. Risk management also happens to be the business of the traveller. But […]

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